Information we collect
When you create an account, place an order, or contact support, we collect information such as:
- Contact details — name, email address, phone number, and delivery address.
- Order information — items purchased, order history, and delivery instructions.
- Payment information — processed securely by our payment partner; we do not store full card numbers on our servers.
- Device & usage data — IP address, browser type, app version, and pages visited, collected automatically.
- Location data — approximate or precise location, used to route deliveries and show nearby availability.
How we use it
We use the information above to:
- Fulfill and deliver your orders, including dispatching couriers and sending order updates.
- Provide customer support and respond to your requests.
- Personalize product recommendations and search results.
- Detect and prevent fraud, abuse, and security incidents.
- Improve our services through aggregated, de-identified analytics.
- Send service updates and, if you've opted in, promotional offers.
Sharing your information
We do not sell your personal information. We share it only with:
- Delivery couriers, so they can complete your order.
- Payment processors, to securely handle transactions.
- Service providers who support hosting, analytics, and customer messaging on our behalf, under contract.
- Legal authorities, only when required by law or to protect the safety of our users.
Cookies & tracking
We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may limit certain features, like saved carts or personalized delivery estimates.
Data retention
We keep order and account information for as long as your account is active, and for a limited period afterward to meet legal, tax, and fraud-prevention obligations. You can request deletion at any time — see "Your rights" below.
Your rights & choices
Depending on where you live, you may have the right to:
- Access a copy of the personal information we hold about you.
- Correct inaccurate information or update your account details.
- Request deletion of your personal information.
- Opt out of marketing emails and push notifications at any time.
- Limit the use of your precise location for deliveries.
To exercise any of these rights, reach out through our contact page.
Security
We use industry-standard safeguards — including encryption in transit, access controls, and regular security reviews — to protect your information. No system is completely secure, so we encourage you to use a strong, unique password for your account.
Children's privacy
nooncart is intended for users 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to this policy
We may update this policy from time to time. If we make material changes, we'll notify you by email or through a notice on the site before the changes take effect.
Contact us
Questions about this policy or your data? Email privacy@nooncart.com or visit our contact page.